Audits & tests

Why run an audit or users tests on your product?

You want to pinpoint what truly blocks users - without guesswork. We combine expert review with real-world observation to surface friction, prioritise fixes, and decide on evidence, not impressions.

Spot what’s hurting the experience - fast

Audits and tests quickly reveal inconsistencies and blockers. You secure key journeys before small irritants become recurring pain points.

Prioritise actions by criticality

You get ranked recommendations with clear priorities. Effort goes where it creates the most useful - and strategic - impact.

Make decisions based on evidence

Field observations + expert analysis reduce opinion-led debates. You see what users understand and where they get stuck, so you can align stakeholders and decide faster.

When should you run audits & tests?

You’re preparing a redesign, an MVP, or a new module.

Support feedback is increasing or repeating.

Conversion is dropping, but the cause is unclear.

Key journeys lead to errors or abandonment.

You’re hesitating between solutions or variants.

You want to validate a prototype before building.

What we do in practice

UX audit

We review your interface against usability principles and proven best practices. We flag friction points, inconsistencies, and error risks - then deliver concrete, ready-to-apply recommendations.

User testing

We test your product with representative profiles on key tasks. We observe real behaviours, breakdowns, misunderstandings, and workarounds to uncover what metrics don’t show.

Prototype testing

Before you invest in development, we validate hypotheses and compare variants using wireframes and prototypes. We iterate with you at the right time, with the right level of effort.

Journey mapping

We focus on sensitive steps such as onboarding, forms, payment, search, or booking. You see exactly where it breaks; we pinpoint the moments users hesitate, make mistakes, or drop out.

Cross-check: analytics + field signals

We put your data (funnels, drop-offs, errors) in perspective with field signals (support, verbatims, recurring requests). Priorities are based on converging evidence, not a single metric.

UX benchmarking

We compare your experience with relevant references: competitors, sector standards, established patterns. You quickly spot gaps and opportunities - and we help you identify what’s realistically transferable.

How we work with you

Here are the key stages of the engagement. They adapt to your context, constraints, and the decisions you need to make.

Scope what to evaluate: together, we define goals, key journeys, constraints, and success criteria - then select the tasks and scenarios most likely to reveal the real blockers quickly.

Then, we conduct the evaluation in the most useful way for your case: expert audit, user tests, or a mix. Sessions and observations stay grounded in real use cases, with the right depth for the context.

Turning findings into priorities, we analyse and prioritise issues into clear recommendations. Actions are ranked by criticality and impact - so you know what to fix first, and why.

And finally, we deliver a clear debrief with concrete examples and an implementation plan. You get a decision framework to align product, design, and development.