Privacy Policy
Last modified: June 1, 2026
Your trust is essential: When you visit our site or contact us, you entrust us with certain information. We are committed to using it responsibly, transparently, and securely.
1. Who is the data controller?
Telono SA
Rue de Lausanne 64-66
1202 Geneva
Switzerland
IDE No.: CHE-112.491.007
E-mail: privacy@telono.com
Telono is the data controller for data collected via this site.
2. What data do we collect?
When you contact us
- Name
- Organization
- Email address
- Message or description of your need
When you browse the site
- Browsing data (pages viewed, duration, interactions)
- IP address (anonymized where possible)
- Aggregated statistical data
If you join our user panel
- Contact details
- Profile information useful for study selection
- Participation history
We only collect data necessary for our purposes.
3. Why do we use your data?
We use your data to:
- Respond to your requests
- To arrange a call or discussion
- To manage our user panel
- To improve the site experience
- To measure the performance of our content
- To provide relevant communications (with your consent)
We never sell your data.
4. Tools we use
To operate and improve our site, we use:
- Google Analytics 4 - traffic statistics
- Hotjar - UX analysis (anonymized sessions)
- Meta Pixel and LinkedIn Insight Tag - marketing measurement (only with your consent)
- Mailchimp - user panel management
These services may involve data processing outside Switzerland or the EU (particularly in the United States). We implement the necessary contractual safeguards.
5. How long do we retain your data?
We only retain your data for as long as necessary:
- Contact data: duration of sales follow-up + legal obligations
- Panel data: until unsubscription or prolonged inactivity
- Statistical data: according to the durations configured in our tools
We ensure that we only retain strictly necessary data and delete or anonymize it as soon as it is no longer useful.
6. Your Rights
At any time, you can:
- Request access to your data
- Correct them
- Request their deletion
- Withdraw your consent
- Object to certain processing
For any request: privacy@telono.com
We will respond within the applicable legal timeframes.
7. Cookies and Preferences
You can manage your cookie preferences at any time via the "Cookie Settings" link at the bottom of the page.
No non-essential cookies are activated without your consent.
8. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access or loss.
9. Update
This policy may evolve to reflect legal or technical changes. The current version is the one published on this page.