UX-PM Certification
Level 3 - Leading UX
What you will gain from this training
Integrate a customer-centric business strategy with this training level. Assess and enhance your organization's maturity in design and customer centricity. Learn to define the right UX/CX indicators to anticipate results and maximize impact.
Join us to transform your UX approach and elevate your organization to the next level! Also discover Level 1 - Adopting UX and Level 2 - Executing of the UX-PM certification.
Training Program
1. UX Leadership
Design Maturity
Challenges in Implementing a UX Approach in Organizations
2. Preparing UX Initiatives
UX Strategy
Business Value of UX Activities
Identifying UX Opportunities
Creating a UX Business Case
Design Brief, Framing Design Challenges
3. Building a UX Team
Role of the UX Team
UX Competency Frameworks
Soft Skills
Creating Career Paths for Design Teams
Developing Design Teams Within an Organization
4. Establishing a Design Culture
Divergence and Convergence in Context
Co-design and Effective Feedback
DesignOps/ResearchOps
5. Measuring Experience
UX Metrics in Context and Over Time
Measuring Usability, UX Quality Metrics
Measuring Customer Experience (CX)
UX ROI
KPIs vs metrics
Google HEART Framework
Automated Tools
Single
$49/month
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Customer Portal
Hero Sections
Navigation Bars
Footer Sections
Blog Layout
Client Portal
Team
$69/month
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Customer Portal
Hero Sections
Navigation Bars
Footer Sections
Blog Layout
Client Portal
Enterprise
$99/month
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Customer Portal
Hero Sections
Navigation Bars
Footer Sections
Blog Layout
Client Portal
Two formats, same high standards
To offer comprehensive solutions, we collaborate with a network of trusted partners in Switzerland and internationally.
In-company format
Tailored offer
Possibility to contextualize some examples and exercises to your specific context
3 half-days or 2 full days, intensive or spread out
6 to 12 people from the same organization
Online or at your premises
In French or English
Inter-company format
We organize occasional inter-company sessions. Join our waitlist; once we have 4 interested participants, we will contact you to propose a date. Registration is non-binding.
Waitlist registration without payment
Minimum 4 participants for the same level
3 half-days
Online
In French
Meet your trainer
Florian Egger, PhD
Founder of Telono SA
Florian is the founder and director of Telono SA, based in Geneva, which he established in 2005. In this capacity, he leads a team of UX Researchers and UX Designers who daily create useful, usable, and user-friendly products and services for their end-users.
PhD in HCI
Holding a PhD in Human-Computer Interaction (HCI) from Eindhoven University of Technology, Florian has extensive international experience in sectors ranging from healthcare to finance and international organizations, where he has consistently implemented actions to optimize customer experience.
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Answering your questions
Regardless of your organization's maturity, we can support you in your challenges.
Who is the UX-PM certificate for?
Any professional looking to adopt UX design methodologies in their projects, for example:
- Product Manager
- Project Manager
- Solutions Architect
- Marketing & Communications Specialist
- Business Analyst
- Designer
- Front-End Developer
How much does the UX-PM training provided by Telono cost?
You can benefit from an advantageous package deal:
- Levels 1+2+3 Pack: CHF 4,536.
- Levels 1+2 Pack: CHF 3,042.–
- Levels 2+3 Pack: CHF 3,553.–
Or pay for the individual level:
- Level 1: CHF 1,490.-
- Level 2: CHF 1,890.-
Level 3: CHF 2’290.-
How much does the UX-PM training offered by Telono cost?
- You can take advantage of an advantageous package deal:
- Level Pack 1+2+3: CHF 4’536.
- Level Pack 1+2: CHF 3’042.–
Level Pack 2+3: CHF 3’553.–
- Or pay individually for the respective level:
- Level 1: CHF 1’490.-
- Level 2: CHF 1’890.-
Level 3: CHF 2’290.-
Open enrollment courses organized by Telono are always in French. However, we also organize in-company training sessions that can be delivered in French or English.
Furthermore, our partner, Die Ergonomen, in Zurich, offers courses in Swiss German.
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Is it possible to take the training in another language?
Is it possible to skip a level?
Indeed, you can skip a level and go directly to Level 2 or 3 if you have prior knowledge and some UX experience. Therefore, you will first need to answer a series of questions and meet with an online trainer to ensure you have the required qualifications or experience.
Is the course delivery guaranteed?
Our courses are guaranteed for a minimum of 4 participants. If this minimum is not met, a new date will be proposed.
How does the training take place?
Each UX-PM training level (open enrollment) takes place remotely, over 3 half-days, and in French. Additionally, it is possible to organize in-company sessions for your teams, tailored to your needs, remotely or on-site, and in French or English.
Can I share my certificate with my network?
Yes, you will receive your certificate as a link to the online certificate on the UX-PM website for sharing on LinkedIn. It is also possible to export it as a PDF.