Training
UX Audit & Heuristic Evaluation
Your metrics already tell the story: high drop-off rates, recurring errors, journeys that break mid-way. The interface “works”, but the experience creates friction that slows adoption and hurts performance. This training teaches you how to run an expert evaluation to quickly spot usability issues and turn them into concrete actions.
Who is this module for?
For product and digital teams who need to improve an existing interface and make decisions quickly: PMs/POs, UX/UI designers, digital leads, marketing/CRM, support, QA, and stakeholders involved in trade-offs across business, tech, and leadership. Ideal if you want everyone aligned around a shared diagnosis, without starting from scratch.
What you'll get from it
A simple, repeatable method to move from an interface that “runs” to an experience that truly flows. In one day, you’ll learn how to make UX issues objective using recognised frameworks, replace opinion-led debates with observable findings, and prioritise effectively between quick wins and larger improvements. You’ll also leave with reusable tools to build autonomy and speed up product decisions.
What you'll actually learn
- Choose and apply an expert evaluation method suited to your context
- Use Nielsen’s heuristics, Bastien & Scapin’s criteria, and complementary frameworks including accessibility
- Build a context-specific usability audit grid
- Identify, qualify, and prioritise usability issues by impact, frequency, and severity
- Present an audit in a clear, actionable, decision-ready way
Key takeaways
Everything you need to know to organize this day for your team.
1 day, from 9:00 AM to 5:30 PM with breaks and lunch
6 to 12 people from the same organization
Online or on-site
In French or English
Practical examples & scenarios
Reusable tools & templates
No prerequisites
The agenda
An intensive day, structured to alternate between theoretical input and immediate practical application in workshops.
Audit scoping and expert review basics
Clarify the goal, scope, key journeys, and success criteria.
Evaluation frameworks: Nielsen, Bastien & Scapin, accessibility
Know what to look for, how to phrase it, and how to avoid generic “checkbox” audits.
Building a context-fit audit grid
Define criteria, severity levels, and a consistent rating approach.
Hands-on workshop: evaluating an interface
Audit an interface (yours or a provided case) and produce actionable findings.
Prioritising issues and writing recommendations
Turn a finding into a clear recommendation: what, why, how, and estimated effort.
Structuring a usable debrief
Make the diagnosis easy to use: summary, priorities, next steps, and expected decisions.
Take away some practical tools
A reusable usability audit grid
