UX-PM level 2: Executing UX

The level 2 of the UX-PM certification aim to enhance knowledge about UX methods and tools and their daily use in management of multi-support/channel service design project.

After completing this course, you will be able to

  • Integrate user experience in a project according to issues of target users (work and commercial issues) and market
  • Choose, plan and track UX activities in term of tools and methods for all stages of the project
  • Optimize the awareness, the quality and the efficiency of service use through the integration of the user-centric design process in the development cycle

Target audience

  • People who have the UX-PM1 certification
  • All professionals working in the digital industry who want to create an appealing and efficient user experience

How the level 2 is organised.


Our pedagogical approach is the balanced rotation between theory, solving problem exercises and case studies. It focuses on communication and sharing experience between participants and the UX expert teacher.

Here is a non-exhaustive list of the covered content:

  • Main process and tools of user-centered design
  • The service design and its value to user-centered design
  • For each step of a service design project, review of UX suitable methods and techniques
  • Set-up UX strategy for a service (multi-channel/support)
  • Selection, planning, quantification, integration and organisation of UX activities tracking
  • Lean UX, integration of UX activities in agile development methodology
  • Immersion and practical exercises : define the UX strategy for a service, toolbox to manage UX activities as check-list and tracking table.


This 2 days training is validated through a Multiple Choice Question (MCQ) test.

If the MCQ is successfully passed, the participants will get a UX-PM 2nd level certification delivered by the UXalliance network.


  • Cross-firm training take place in Geneva and Lausanne: our next session will be in Geneva on October 2 and 3, 2019!
  • In-company training: we offer this training in your offices, on the dates of your choice.

Since 2005 , more than 320 projects realised with our beloved clients

Need help with your UX initiatives?

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Telono SA is, since 2005, a Geneva-based User Experience (UX) agency focusing on strategy, user research, interface and service design, as well as usability testing. Being the Swiss representative of the UXalliance, Telono also delivers the internationally recognised UX-PM certification program.

Contact us

Telono SA
64-66, rue de Lausanne
CH-1202 Genève – Suisse

+41 22 755 00 00

Proud member of The International network of UX agencies