It is not always possible to completely rethink products or services. This is sometimes because of budget, or the amount of time it takes to get all the stakeholders on board. However, change is necessary: you know that it’s badly needed and the statistics (traffic, bounce rate, call centres etc.) aren’t good.
Expert audits and user testing are both quick and easy methods, allowing you to correct the main issues at a low cost.
Firstly, we’ll agree a project framework with you. During the kick-off meeting, we’ll collect information on your market, strategy, target users, main user scenarios, as well as the problems that you are currently facing. On this basis, we’ll prepare an action plan with you.
Our support package will depend on the options which were drawn up in the action plan.
The expert audit, is an evaluation of the user experience on your website by one of our UX consultants.
User testing is held in individual sessions where users interact with your products and services.
As part of the support package, we’ll produce a full report where we’ll record the results of our observations, provide written or visual recommendations and ranked in terms of priority. This document will directly apply to your production teams (graphic designers and developers).
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