Our aim: To allow you to get results within a short space of time.

It is not always possible to completely rethink products or services. This is sometimes because of budget, or the amount of time it takes to get all the stakeholders on board. However, change is necessary: you know that it’s badly needed and the statistics (traffic, bounce rate, call centres etc.) aren’t good.
Expert audits and user testing are both quick and easy methods, allowing you to correct the main issues at a low cost.

Benefits

  • Ranks issues based on their importance
  • Get recommendations for any necessary optimisations
  • Better alignment within your team

When should you do it

  • When an external opinion is vital for moving the project forward
  • If you have a limited budget
  • When you need quick results

How we will work together

Phase 1: Defining the framework and preparing the approach

Firstly, we’ll agree a project framework with you. During the kick-off meeting, we’ll collect information on your market, strategy, target users, main user scenarios, as well as the problems that you are currently facing. On this basis, we’ll prepare an action plan with you.

Phase 2 : Our support package

Our support package will depend on the options which were drawn up in the action plan.

The expert audit, is an evaluation of the user experience on your website by one of our UX consultants.

User testing is held in individual sessions where users interact with your products and services.

Phase 3: Presentation and recommendations

As part of the support package, we’ll produce a full report where we’ll record the results of our observations, provide written or visual recommendations and ranked in terms of priority. This document will directly apply to your production teams (graphic designers and developers).

Deliverables

  • Report with recommended optimisations

Need help with your UX initiatives?

Contact us

Since 2005, more than 320 projects successfully realised with our clients.

telono

About

Telono SA is, since 2005, a Geneva-based User Experience (UX) agency focusing on strategy, user research, interface and service design, as well as usability testing. Being the Swiss representative of the UXalliance, Telono also delivers the internationally recognised UX-PM certification program.

Contact us

Telono SA
64-66, rue de Lausanne
CH-1202 Genève – Suisse

+41 22 755 00 00
contact@telono.com

Proud member of The International network of UX agencies