[COVID-19] In need of UX support? We remain close to you – even remotely!

UX a distance Covid19

What COVID-19 changes for us

Like most companies at the moment, we are currently operating remotely to protect our employees while continuing to provide our UX consulting services to our customers.

However, our user testing lab in the center of Geneva remains closed until further notice and we also had to postpone the dates of our UX-PM and CX Mindset trainings.

However, we see the current situation as an opportunity to optimise our collaborative toolbox, as well as our internal processes, always with the same concern for quality and professionalism that has made Telono's reputation for 15 years!

How we can support you

You have surely experienced it: Now, more than ever, the accessibility, usefulness and ease of use of your different business applications and collaborative tools are essential to ensure the continuity of your services, especially with teams working remotely.

This period is also an opportunity to reflect on the customer experience (CX) and user experience (UX) that you wish to provide through your different touch points: websites, extranets, mobile apps - or even paper communication!

Telono stays by your side to optimise your existing channels but also to support your digital transformation by imagining new online services, whether for your employees, partners or customers.

Here is an overview of the activities we can provide remotely:

  • UX Research
    • Interviews
    • Online surveys
    • Focus groups
    • Diary studies
    • Persona development
    • User journey maps
  • UX Strategy
    • Vision workshops
    • Definition of the target UX/CX experience
    • Creation of a product roadmap
    • Strategic UX support
  • UX Design
    • Ideation workshops
    • Information architecture
    • Storyboarding and wireframing
    • Interactive modelling and prototyping
  • UX Evaluation
    • Audits and expert reviews of ergonomics and UX
    • User tests, moderated or automated
    • Web accessibility audits according to W3C criteria

To allow for a more agile management of your different projects, we also offer long-term support options at decreasing prices.

Let us advise you, without any commitment

Do you have any specific needs or want to tell us about a project to discuss how we could help you create innovative, efficient and easy-to-use services?

Send us a message to contact@telono.com and we will get back to you as soon as possible!

#StayAtHome #StaySafe #StayHealthy