Telono, human-centered innovation
A Swiss agency specialising in UX research, strategic design, and transformation consulting, Telono has supported organisations since 2005 in making user experience a lasting advantage. A senior team committed to every project, strong values, and a genuine culture of listening. Because behind every decision, there’s always a person.
What guides every project
Understand first
To understand, we listen to every voice - users, teams, and organisations.
Build together
We believe in projects built together. Your teams bring the context; we bring the method.
Create impact
Reliable insights, clear decisions, measurable results. That’s what impact looks like.
Meet our Teloners
A senior team with complementary strengths in UX research, UX/UI design, and strategy. Your day-to-day contacts are the people delivering the work - from scoping through to delivery. Curious, committed, and they genuinely love what they do.
Valentine Dardenne
Valentine designs user-centred digital experiences, spanning the full design cycle—from research to interface definition.
With clients and partners, she builds relationships based on transparency and trust, convinced that great collaboration is a prerequisite for great design.
Matthieu Desjobert
Matthieu specializes in designing complex interfaces for application, e-commerce, and institutional environments. A Figma expert, he crafts digital experiences tailored to user needs and streamlines the handover between design and development.
Fifteen years of multi-sector experience at Telono enable him to quickly grasp challenges and collaborate effectively with diverse stakeholders.
Florian Egger
Florian supports organisations in structuring and increasing the maturity of their UX, product, and customer experience practices. Working at a strategic level, he aligns vision, governance, and delivery around a user-centred approach that creates measurable value.
With over 20 years of experience, he combines hands-on expertise with advisory work for large organisations.
Juliette Le Béchec
With a background in Communication Systems, Juliette draws on her understanding of technology throughout the UX research and design process. Her interest in artificial intelligence drives a curious and analytical approach to understanding users’ needs and the contexts in which they interact with technology. She seeks to identify where and how AI solutions can add meaningful value, helping to design experiences that are innovative, relevant and tailored to their users.
Our partners, in Switzerland and in 29 countries.
To offer complete solutions, we collaborate with a network of trusted partners in Switzerland and internationally
In Switzerland
Internationally
Our history
Telono was founded in Geneva in 2005 on a conviction that still guides us today: a great experience is proven, not proclaimed. From day one, we’ve grounded our work in UX research - exploratory research to understand real behaviours, and evaluative research to test what truly works. Our approach is deliberately demanding: ask the right questions, gather reliable data, and turn findings into clear decisions.
In 2010, we opened our user testing lab to bring teams closer to real-world use. Because there’s often a world of difference between what we imagine and what people actually do. Observe. Listen. Measure. That’s how you avoid decisions driven by gut instinct - and save time for what matters most.
But at Telono, rigour is never the point. It serves a very practical goal: moving fast, without compromising on quality.
If it shapes understanding, trust, or satisfaction, it’s part of the experience.
That’s also why we naturally moved beyond screens. A journey is lived end to end, across multiple channels and formats: interfaces, emails, administrative documents, letters, forms, printed materials…
Over the years, we’ve built a dedicated UX/UI design practice and strengthened our strategic support - helping clients make customer centricity an organisational priority, not just a digital project.
In 2016, we launched the UX-PM certification to spread UX culture in a structured, actionable way.In Switzerland and internationally - including through UXalliance - we work with organisations in finance, insurance, and the public sector.
Our promise, in three words: rigour, pragmatism, impact.
Work at Telono
We love working with curious people who hold a high bar and care about impact. Here’s how to join us, depending on your profile.
Permanent roles
At the moment, we don’t have any open positions. We’ll share new openings as soon as they’re confirmed!
To hear about upcoming opportunities, follow Telono on LinkedIn.
Internships
We only take interns as part of a formal internship agreement, for students enrolled at a Swiss institution.
Send us your application to jobs@telono.com and be sure to include your CV, your availability, and - if possible - a portfolio.
Freelancing
Want to join our network? Get in touch at jobs@telono.com and tell us how your skills complement ours.
We’ll add your profile to our pool and reach out when a concrete opportunity comes up.