We are Telono. We’ve been creating digital products and services since 2005.
Telono is based in Geneva (Switzerland), a multicultural town that is home to the United Nations, various international organisations, financial institutions and also houses the head offices for a number of multinational companies in the EMEA zone.
Humans first, since the start
In Ancient Greece, anyone who wanted to consult the Delphic Oracle had to pay a “telono” as an offering, to be able to approach her during the exchange ceremony, which focused on the relationship between men.
We chose “Telono” as our name because its three syllables can be easily written and pronounced in most languages.
Telono is a consulting agency specialising in user experience (UX) and design services. Our signature services are:
Product and service design consulting
Organisational process design consulting
Rental of our research centre called "Le Lab"
The double diamond process from the Design Council with its 4 distinct phases — Discover, Define, Develop, Deliver — It's a visual representation of design thinking process.
Understand why & define how
Create the outcome
How our work makes a difference
UX will increase your revenue by :
Improving technical performance
Increasing the exposure of your service options
Aligning your products and services to the needs of your customers
Improving customer satisfaction and loyalty
UX allows you to reduce operating costs due to :
Better collaboration between different service departments
Lower risk of new solutions being rejected by your users
A reduction in change requests during the development stage
A reduction in the number of customer service requests
Lower need of internal training on new applications
Since 2005 , more than 320 projects realised with our beloved clients
A network of 25 leading independent User Experience (UX) companies, the UXalliance helps global organizations create better international products & services, by providing them with local research, insight and design.
We help you plan, design, execute and coordinate your global research project through one single point of contact. Our partners around the world can conduct high quality research across all five continents and in more than 50 countries worldwide.
Matthieu leads the Interaction Design division at Telono.
His experience: After completing his degree in Fine Arts in 1995, Matthieu joined the first major French start-ups of digital economy in 1999. He then took in charge the production teams for several companies of the telecommunications industry (Tiscali, Alice, Free). He gradually specialised in usability and user-centered design.
The user: His immoderate taste for #bizarremovies and #uglymusic brings happiness to his colleagues at lunchtime.
After getting a degree in Cognitive Science, Laetitia got her Master’s in Ergonomics from the René Descartes University in Paris, France.
Her experience: She has more than 15 years’ experience working with French and Swiss UX agencies. Laetitia has managed multiple web projects and gained a strong experience in leading and conducting the different activities of the User-Centered Design process, from the UX Strategy to the design through the user research.
The user: She enjoys to read (again) “From Counterculture to Cyberculture: Stewart Brand, the Whole Earth Network, and the Rise of Digital Utopianism”.
Taught and groomed by our experts since 2016, Sébastien is now a UX consultant, and specialized himself in auditing, prototyping, and the handling of the Lab.
His experience: In 1991, he got his BA in communication in the U.S. From there, Sebastien worked in product placement and integrated marketing for four years. Taken by a "millenial" hitch, he quit everything and departs to California to study UX. One flight back to Switzerland and an unsolicited offer later, and Sebastien became an intern at Telono.
The user: In 1996, Sebastien took part in a chess tournament, from which he was eliminated on the 3rd round. Since then, he's been resting on his laurels since.
Toni is in charge of the agency's communication, in every shape and form.
His experience: after studying computer sciences in Strasbourg and Rome, he was a web & webmarketing project manager for a digital agency in Budapest before starting to work for several comparison price engines, in São Paulo and Porto too. Since then, Toni also founded a carpooling startup.
The user: Toni is a huge believer in the #SharingEconomy, he loves #football et #travelling, he plays #guitar quite well and he's not so much #vegetarian.
His experience: After a bachelor’s degree in biology, a first year of master in neurosciences and a second one in sensory analysis, he did an internship to discover the UX field at Telono and he is currently a UX designer in training.
The user: Extremely curious, he is interested in many things: video games, music, cinema, drawing and sciences (biology and physics), etc. But David also likes more concrete things like pasta with tomato sauce prepared by his grandmother.
Leia Gamora Domingo is a K9 and accessibility consultant, field researcher, and olfactory interaction specialist.
Her experience: Bred from a lineage of champions, and sold at very high price, (formerly) NALA was bought by her family and kept in a garden during the first 8 months of her life. Neglected, she was only allowed inside at night time, to sleep. "Exhausted" by her escapes, her owners brought her to the shelter on the 26th of December, 2017 (right?). That's where Sebastien found her, and that's where two lives changed. New life new name, she is now known as Leia, because nothing fits her better than the definition of rebel princess.
The pup: Due to her highly specialized skills, she tends to have quite a bit of free-time around the office, which she happily dedicates to strolling from desk to desk in search for some attention. Don’t hesitate to come by and boop her snoot, she will gladly sit with you to discuss potential treats and tell you all she knows about the light side of the force. #AdoptDontShop