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past,
current + future research interests
online trust I
started work on the topic of trust in e-commerce when I was doing my
MSc in HCI at UCL. I went on to conduct doctoral research on this
topic at the Eindhoven University of Technology (TU/e) in The
Netherlands.
My research was
part of the Enabling
Electronic Commerce research initiative set up between the
University of Tilburg and the TU/e. My supervisors were Prof
Don Bouwhuis,
Prof
John Long and Dr
Panos Markopoulos. Additional members of the thesis committee
were
Prof Harold Thimbleby,
Prof Pam Briggs and
Prof Martin Wetzels.
I was awarded my PhD in Human-Computer
Interaction on Dec. 11th, 2003.
 Read the summary, download the
PDF version or order the book!
Join the discussion list on Online Trust
current research
interests
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Customer Relationship
Management (CRM) & HCI
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Persuasive technology
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User-centred design &
innovation
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Business value of user
experience strategy
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UCD methodology
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