usability + trust evaluation

web site review
Includes an evaluation of your pages' download time, usability, information architecture, navigational structure, consistency, appeal, perceived trustworthiness, etc. 

expert evaluations
Also known as cognitive walkthroughs, expert evaluations are conducted by usability specialists who check your site's structure and navigation against usability principles. These evaluations are based on scientific knowledge on information processing (cognitive psychology) and ergonomics, academic research on e-commerce system acceptability and trust, as well as on extensive personal experience. All observations are synthesised in a report, together with recommendations on how to address the problems at hand in redesign.

usability testing
You can complement your basic service by a usability testing package. Usability testing, or user trials, is the ultimate test to evaluate the user-friendliness of your e-commerce site. Typically, users are monitored while they are carrying out tasks on your site. Browsing activity is recorded and one-to-one interviews are conducted. Please e-mail me for rates.